Administrative Support, Customer Service and Sales Top Most Popular Jobs at Small Businesses

Small businesses may not be adding jobs at the rate bigger companies are right now. But they are growing and adding new jobs to the economy. What jobs are getting filled at America’s small businesses, however? To find out, leading jobs site Indeed.com  looked at the job categories with the most clicks over the last Read More …

American Bedding Manufacturer Matouk Streamlines Operations with Salesforce for Big ROI

Sponsored Post While Fortune 500 brands enjoy an advantage in scale, small businesses thrive by differentiating themselves through agility and personal customer service. And for family-owned luxury bed linen manufacturer , choosing the right technology partners empowered the company to compete on price and service while growing customer relationships against their web-based competitors — the result Read More …

4 Trends Customer Service Teams Are Using to Kill the Competition

Sponsored Post Today’s customers are more demanding than ever. They want: Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even known. All these things will become commonplace for customer service in the Read More …