Apple’s Guide for Creating a Customer Experience to Beat the Competition (INFOGRAPHIC)

Customer experience is the key to business success today. A new infographic by Hospitality Management Degrees looks at how Apple Stores are outperforming the competition by giving the customers the five diamond treatment. According to the infographic, Apple customer loyalty rate has reached 90% in 2018. Apple was able to achieve this rate by making Read More …

Jeremy Epstein of Never Stop Marketing: Blockchain May Move Us from CRM to WRM – Wallet Relationship Management

The interest in and [Marketing Tech] is growing rapidly. And Amazon’s announcement earlier this week of a new patent that may allow them to sell the identities of cryptocurrency users added even more fuel to the fire of interest.  This high level of interest was obvious at last week’s CRM Evolution conference, as Never Stop Read More …

4 Trends Customer Service Teams Are Using to Kill the Competition

Sponsored Post Today’s customers are more demanding than ever. They want: Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even known. All these things will become commonplace for customer service in the Read More …